Refund policy
The Real Moringa Guy
We stand behind the quality of our products and want you to feel confident in your purchase. Customer satisfaction is important to us. If you are not completely satisfied, please reach out — we’re happy to work with you.
📦 Returns
Due to the nature of dietary supplements, we can only accept returns under the following conditions:
• Item must be unopened and sealed
• Return request must be made within 14 days of delivery
• Product must be in original packaging
Opened products cannot be returned for safety and quality reasons.
💰 Refunds
Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund.
If approved:
• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing
Shipping costs are non-refundable unless the return is due to our error.
🚚 Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
Please include:
• Your order number
• Photos of the issue
We will make it right.
📍 Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or sent in error.
We recommend using a trackable shipping service.
🌿 Need Help?
If you have questions or concerns about your order, please contact us at:
We appreciate your support of our small Florida business and are committed to providing quality products you can trust.